Everything an SMM panel owner needs to answer tickets and recover orders
Built for one job: accurate support and safe automation on your panel's real data.
AI ticket replies, verified against your panel
The AI reads the full ticket conversation, checks the customer's orders and payments in your panel, and drafts a short, accurate reply. It validates order IDs, ownership, status, age, and service warranty before mentioning any action — and escalates to a human instead of guessing when something doesn't check out.
Failed-order recovery
AbilityO finds failed orders across your connected providers and queues the ones that are safe to resend. Refill, speed-up, and cancel each follow their own eligibility rules, re-verified against live provider status right before execution, so you never double-charge or act on a stale order.
Marketing Mode — re-engagement campaigns
Win back inactive customers with a re-engagement message sent through your panel's ticket system. Marketing Mode targets closed and answered tickets only — never open support tickets — and enforces one message per customer, cooldowns, opt-outs, and daily limits you control. Edit the message any time; unsent queued messages automatically use the latest version.
Approval-first by default
New workspaces start in approval mode: every reply and every resend waits for your review. Turn on autonomous mode only when you're comfortable. A full audit log records every action the AI takes.
Action Queue for stuck orders
Pending, in-progress, and processing orders from every connected provider are scanned continuously — including old orders — and surfaced in one queue with the safe next action for each.
Works with your existing panel
Connects to Perfect Panel-based panels (including FireSMM) through the Admin API v2. Setup takes under five minutes: paste your panel URL and API key, run a small sync, and review your first verified reply.